KKESH Digital Accessibility Platform

The Challenge

KKESH's existing patient-facing digital touchpoints were designed for sighted users. Patients with visual impairments faced significant barriers: screens not compatible with screen readers, no voice interaction layer, and content only in English — a critical gap in a predominantly Arabic-speaking patient population. With Vision 2030 mandating inclusivity across public sector services, KKESH needed a purpose-built accessibility solution that was genuinely usable, not a bolted-on afterthought.

Our Solution

Cody architected and delivered a cross-platform mobile application using Flutter, with a NestJS backend hosted on AWS. Every interaction flow was validated with assistive technology, with full VoiceOver and TalkBack compatibility. The headline integration was HUMAIN's Allam LLM — a large language model trained on Arabic — enabling natural-language voice interaction in both Modern Standard Arabic and Saudi dialect, so patients could navigate services conversationally rather than through menus and taps.

How We Did It

• Arabic-first architecture — HUMAIN Allam LLM integration designed from day one
• Flutter cross-platform development for iOS and Android from a single codebase
• NestJS backend with REST and GraphQL APIs for the patient accessibility services layer
• AWS deployment (ECS, RDS, S3, CloudFront) with hospital-grade availability configuration
• Accessibility-by-design: user testing with visually impaired participants at every sprint